Daily Mail - Banks 'play dirty' in row over unfair penalty fees

Banks are using "underhand" tactics to deter customers who challenge them on overdraft charges, a report has claimed.

The consumer group Which? says it has uncovered evidence of a host of dirty tricks employed to stop account-holders pursuing their case.

These include banks threatening to close accounts, passing details on to debt collectors and delaying and charging for statements needed to make a claim.

The Office of Fair Trading is preparing to outlaw excessive fees.

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