BBC - Success for Bank Charge Claimants

Most people who try to reclaim bank account penalty charges get some money back, a study has found.
A survey for the consumers' association Which? suggests that 85% of people who have demanded a refund have been at least partly successful.

However, only a third of people who believe they may have been overcharged have asked for money to be repaid.

The Which? survey of 2,228 adults found that some were scared of their bank's reaction if they asked for a refund.

"Claiming back unfair bank charges is a simple process that won't take up hours of your time," said Emma Bandey of Which?

"If your bank does not co-operate, you should refer the case to the Financial Ombudsman Service (FOS) as so far the banks have chosen to settle all cases referred to FOS," she added.

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