The Guardian - Consumers successfully reclaim bank charges

The majority of people who have taken on their bank over unfair overdraft charges have managed to get at least some of their cash refunded, the consumer group Which? said today.
In a survey of 2,200 people, 85% of those who had made a claim against their bank had won a payout equal to some or all of the money they had handed over in penalty payments for going overdrawn.

Which? said that if people who were initially turned down by their bank had persisted, this figure could be closer to 100%.

However, it also said people were still accepting charges without complaint, with two-thirds of those questioned saying they had yet to reclaim their money.

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