The Guardian - Nationwide backs down on account closures

Nationwide has backed down in the row over customers reclaiming their bank charges, and says it will not be closing the current accounts of people who have won refunds.

The move came days after Guardian Money took Britain's biggest building society to task for kicking out customers who had been given their money back after complaining about unfair charges.

Nationwide has also rewritten the letters it sends out to people who complain. Two weeks ago, we reported that it was telling people they could have a full refund - then sending them a letter saying their account would be closed, and if they tried to use their chequebook or card after the closure date, "we will view this as attempted fraud and may start legal action".

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