The Mirror - Is Bank Charges Revolt Stalling?

Almost two-thirds of people hit by "unfair" overdraft charges have yet to try to reclaim the money, a study reveals.

Some 64 percent of bank customers have not asked for a rebate of charges levied for slipping into the red beyond their agreed overdraft, according to consumer group Which?

A fifth of them said they feared how their bank would react, while 22 percent thought it would be too complicated and a third said they would not know how to go about it.

Of those who had made a claim, 85 percent had been successful in getting at least some of the money refunded, the survey showed.

But a quarter of them said their bank had been unhelpful and unresponsive, while a further third said they had to chase their bank for a response.

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